Cancellation & Refund Policy

Cancellation & Refund Policy

Mafer Holidays believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy: There is no cancellation of orders placed under the Same Day Bookings / Packages ( Taxi booking, Hotel, Air, Bus, Train Tickets ) You are not able to cancel the booking within 24 hrs prior the pickup time.

Refund Policy

1. If you cancel 48 hours before the pick-up time, 95% of the booked amount will be refund.
2. If you cancel 24 hours before the pick-up time, 80% of the booked amount will be refund.
3. If you cancel within 24 hours the pick-up time, the booked amount will not be refund.
4. The refunds will be made by online transfer to the customer's card account (If payment received by card) or customer's bank account (If payment received through Mafer holidays bank account like NEFT, RGTS) or Send through the cheque in the name of the booking customer / Agent (If payment received by cash or cheque at office). No cash refund requests entertained.
5. The amount will be refunded within 7 business days.
6. The transaction charges if any will not be refunded in the event of cancellation.